Face-to-face fundraising campaign
Our fundraisers will be working across Scotland in the coming months, so you may spot them in your town. They will tell you about our work with children and young people and encourage you to support Aberlour through regular donations by Direct Debit.
Our FAQs below will hopefully answer any questions you have about our fundraising, but please do get in touch with a member of the team if you require any further information. You can email us at hello@aberlour.org.uk or give us a call on 0800 085 6150 (Monday to Friday, 9am to 5pm).
We welcome your feedback
It's only through receiving feedback that we are able to uphold our Donor Promise. It is important that if you speak with our fundraisers, you have a positive experience, whether you choose to support Aberlour or not. That's why your feedback is essential to us and we're grateful to receive your thoughts to help us maintain high standards. You can do this by dropping us an email at hello@aberlour.org.uk or by calling us on 0800 085 6150 (Monday to Friday, 9am to 5pm).
What is face-to-face fundraising?
Professional fundraisers will represent Aberlour in many areas throughout Scotland, telling the public about our work to help children and families. They will be asking people to support our work by giving a regular donation to Aberlour via direct debit.
Why is Aberlour using this method of fundraising?
Face-to-face fundraising is a successful and cost-effective way for Aberlour to generate the income we need to help fund our work with children and families.
Direct debits are an easy way for supporters to donate, and the supporters recruited through this form of fundraising are incredibly loyal – helping us generate long-term, regular income to reach even more children and families in the future.
The conversations our fundraisers have with the public also raise awareness of the work we do.
Are the fundraisers employed by Aberlour?
No. The fundraisers work on behalf of Aberlour with a professional fundraising agency called Aspect FS to carry out our fundraising campaign. This allows us to use skilled fundraisers in many locations across Scotland, and to reach more people who can help us fund our life-changing work.
Are the fundraisers trained?
As part of our commitment to our supporters and to maintaining high standards, all professional fundraisers are trained. Aspect FS provides extensive training to their fundraisers prior to commencing any activity.
Our staff also provide fundraisers with Aberlour-specific training before they start a campaign.
The fundraisers also work in a way that adheres to the fundraising regulations and Codes of Practice set out by the Institute of Fundraising.
Will fundraisers ever ask for cash?
No. Our fundraisers are not allowed to take cash from members of the public – they’re only permitted to ask for regular donations through a direct debit.
Is this type of fundraising regulated?
Aberlour abides by the Fundraising Code of Practice and is subject to the Office of the Scottish Charity Regulator. We strive to ensure that not only is any fundraising activity undertaken legally, it is also done with best practice and our donors in mind.
How can I complain?
Complaints are taken very seriously at Aberlour. If you have any concerns or complaints regarding our fundraising campaign, please call us on 0800 085 6150 (Monday to Friday, 9am to 5pm) or email us at hello@aberlour.org.uk.
If your complaint relates to the conduct of a face to face fundraiser, it would be helpful to have the following information so your complaint can be investigated:
- date of the incident
- location of the incident
- description of the fundraiser(s) – ID badge details and any identifying features
- description of the incident
These details will then be passed onto the professional fundraising agency, Aspect FS, and every effort will be made to fully investigate the incident through a robust complaints process.
Aberlour will keep you informed of the progress and any outcome of the investigation.