Contact us

we want to be the best – how are we doing?

We expect the service you receive from Aberlour to be excellent.

If it is, you might want to send a message of appreciation to a team or staff member.

You might also want to make a suggestion about how our services could be improved.  We welcome these views as it allows us to learn, improve and maintain our reputation as a leading child care charity.

On the other hand, you may not be happy with the service.  There may be something you have been unable to resolve directly with our staff.  We would encourage you to bring any complaints or issues to our attention as soon as possible so that we can work towards resolving your problem and make and necessary improvements.

Aberlour has a strict policy of confidentiality and we aim to take good care of any information we have about you.  We will only retain information for the purposes for which you have provided it.

How to make a comment or complaint, and what to expect

You can contact us any time – by calling 0800 0856 150, or emailing enquiries@aberlour.org.uk

You can also write to us at

Aberlour

36 Park Terrace

Stirling

FK8 2JR

is your comment about fundraising?

Your support allows us to change the lives of Scotland’s hidden children and, if you have a complaint, we promise to take it seriously. if you have a fundraising complaint, please call us on 0800 0856 156, email fundraising@aberlour.org.uk or write to us at:

Fundraising Complaints

Aberlour

36 Park Terrace

Stirling

FK8 2JR

 

If you are not satisfied, please email our Chief Executive SallyAnn Kelly at ceo@Aberlour.org.uk or write to her at the above address.

If you still do not receive a satisfactory response to your complaint, you may email a member of our board of directors at board@aberlour.org.uk or by making your letter out to the Board of Directors, at the above address.