How to Raise Your Concerns
1. Where your concerns relate to fundraising, you should initially contact Aberlour Child Care Trust
• through our complaints co-ordinator
• if you are not satisfied with the initial response, contact the Chief Executive Officer in writing. If you are not satisfied with this response, contact Aberlour’s trustees.
We will endeavour to resolve your concern as promptly and as amicably as possible.
We will acknowledge your query within 14 days, investigate your concern within 3 months and advise you promptly of the outcome.
2. If these options do not meet your concerns, contact the FRSB Office for Scotland and Northern Ireland. The Fundraising Standards Board will investigate your complaint and report their findings to you within 30 days.
If you are still dissatisfied, you can ask the Board of Directors of the Fundraising Standards Board to look again at your complaint. Their decision will be made within 60 days and will be final. Aberlour Child Care Trust agrees to abide by decisions made by the FRSB Board.
3. Where your concerns relate to Public Collections, contact:
• the Local Authority Licensing Officer
• the Police
4. Where your concerns relate to:
• dishonest handling of funds
• misapplication of charitable funds
• actions that contravene Aberlour’s trust deed or charity law
• actions that threaten to bring Aberlour into disrepute
you should contact OSCR, the Office of the Scottish Charity Regulator.
CONTACT DETAILS
Aberlour Child Care Trust
36 Park Terrace
Stirling
Scotland
FK8 2JR
Telephone: 01786 450 335
Complaints Co-ordinator –
Linda Jones
Fundraising Standards Board (FRSB)
FRSB Scotland and Northern Ireland
22A/1 Calton Road
Edinburgh
EH8 8DP
Telephone: 0845 688 9894
OSCR (Office of the Scottish Charities Regulator)
Argyll House
Marketgait
Dundee