Door to door fundraisers will be working across Scotland in the coming months so you may receive a visit from them. They will tell you about the work we are doing to support children and young people and encourage support for Aberlour through regular donations by Direct Debit, which is a safe and convenient way to support our charity.
Our FAQs below will hopefully answer any questions you have about our door to door fundraising but please do get in touch with a member of the team if you require any further information. You can email us at firstname.lastname@example.org or give us a call on 0800 085 6150 (Monday to Friday, 9am to 5pm).
We welcome your feedback
It’s only through receiving feedback that we are able to uphold our Donor Promise. It is important that if a door to door fundraiser visits you, you have a positive experience, whether you choose to support Aberlour or not. That’s why your feedback is very important to us and we’re grateful to receive your thoughts to help us maintain high standards. You can do this by dropping us an email at email@example.com or by calling us on 0800 085 6150 (Monday to Friday 9am to 5pm).
Professional fundraisers visit homes in areas throughout Scotland, telling the public about the work we do to help children and families. They will be asking people to support our work by giving a regular donation to Aberlour via direct debit.
Door to door fundraising is a successful and cost-effective way for Aberlour to generate the income we need to help fund our work with children and families.
Direct debits are an easy way for supporters to donate, and the supporters recruited via door to door fundraising are incredibly loyal – helping us generate long term, regular income to help us reach even more children and families in the future when they need us.
Door to door fundraising also enables us to raise awareness of the work we do explaining how Aberlour helps children and families as early as possible before, they reach crisis point.
No. The fundraisers work on behalf of Aberlour with a professional fundraising agency called Appco UK to carry out our door to door fundraising. This allows us to use skilled fundraisers in many locations across Scotland; this way can we reach more people who to help us to raise more money to fund our life changing work.
As part of our commitment to our supporters and to maintaining high standards, all professional fundraisers are trained. Appco UK provides extensive training to their fundraisers prior to commencing any door to door activity.
Our staff also provide door to door fundraisers with Aberlour-specific training before they start a fundraising campaign. We also provide regular refresher training on an ongoing basis to ensure the fundraisers consistently meet the high standards we expect.
The fundraisers also work in a way that adheres to the fundraising regulations and Codes of Practice set out by the Institute of Fundraising.
No. Our fundraisers are not allowed to take cash from members of the public – they’re only permitted to ask for regular donations through a direct debit.
Door to door fundraisers will typically work between 12pm and 9pm, Monday-Friday and 12pm-6pm Saturday-Sunday, as that’s when people are most likely to be home. These work hours are set in accordance with the Fundraising Regulator’s Code of Practice.
If you have any concerns or issues with the time a fundraiser makes contact with you, please call 0800 085 6150 or email firstname.lastname@example.org.
If you’d rather not hear from door to door fundraisers in the future, you can contact your local council to enquire about receiving a “no cold calling” window sticker.
Door to door fundraisers will not knock on any door that clearly displays a sticker which includes one of the following phrases: “no cold calling”, “no cold callers”, “no charities”, “no charity canvassers” or “no charity fundraisers”.
Door to door fundraisers working on behalf of Aberlour can always be identified as they will:
- wear a t-shirt or jacket with Aberlour branding
- have a clearly visible fundraiser ID badge that includes: fundraiser name,photograph and ID Number
If you can’t see a Fundraiser ID badge, please ask the fundraiser to show it to you, and to make sure it is visible at all times. If you have any concerns at all about the identity of the fundraiser, please call us on 0800 085 6150 (Monday to Friday, 9am to 5pm), or email email@example.com. However, if you have serious concerns that the person visiting your home is bogus, you should call the police to report it.
Complaints are taken very seriously at Aberlour. If you have any concerns or complaints regarding our Door to Door Fundraising campaign, please call us on 0800 085 6150 (Monday to Friday 9am to 5pm) or email us at firstname.lastname@example.org.
If your complaint relates to the conduct of a Door to Door fundraiser, it would be helpful to have the following information so your complaint can be investigated:
- date of incident
- location of the incident
- description of the fundraiser(s) – ID badge details and any identifying features
- description of the incident
These details will then be passed onto the professional fundraising agency, Appco UK, and every effort will be made to fully investigate the incident through a robust complaints process.
Aberlour will keep you informed of the progress and any outcome of the investigation.