information for parents/carers

if you need help or to talk to someone

ParentLine Scotland is a free helpline and email service for anyone with a concern about a child.   People call for all sorts of reasons including difficult relationships with teenagers, separation and divorce, bullying, family relationships, kinship care concerns, money, postnatal depression and child abuse for example, but they also call for lots of other reasons too. Parents, grandparents, aunts, uncles, brothers, sisters, neighbours and friends who are concerned about a child can call.

Call the free helpline on 0800 028 2233 (free from a landline, mobile charges vary) or email parentlinescotland@children1st.org.uk.

Lone Parent Helpline is for any single parent needing information or advice, including personalised benefit calculations, information about returning to work and childcare, factsheets and local sources of help. Call their helpline on 0808 801 0323 (free from a landline, mobile charges vary).

reporting a concern about the welfare of a child

If you believe a child or young person is at immediate risk of harm, please call 999 and ask for the Police.

If you’re worried more generally about the welfare of a child please report your concerns as you may have important information that could help a child and their family.   The With Scotland website allows you to enter your postcode and provides information on how to contact the Social Services department within your local authority.

online advice about parenting

Parentchannel.tv is an online service designed to support and encourage parents and carers of children aged 5-19, with a collection of videos addressing day-to-day questions and concerns spanning wellbeing, behaviour and learning.  The videos give practical advice and tips on all aspects of bringing up children.

parenting across scotland

Aberlour is a member of Parenting Across Scotland which is a partnership of charities which offers support to children and families in Scotland. From their website you can access free parenting resources, links to support networks and parent helplines on a range of topics.

We want to hear from you to make sure our services are the best they can be for young people.

have your say on aberlour

You may have suggestions of ideas on how we can improve.  We want you to bring any complaints or issues to us as quickly as possible so that we can work to put things right.  Please contact us with complaints, comments or compliments online using our contact us page.

We will:

  • seek your views and listen to them
  • treat you with fairness and respect
  • make sure that you receive a response within a reasonable timescale
  • store your details and information safely
  • make reasonable changes to a service or aspect of our work as a result of your comments.

childrens’ rights

Young people around the world have their human rights listed in a document called the UN Convention on The Rights of the Child (UNCRC) which you can read more about in the Children and Young People’s Commissioner Scotland website where they have an illustrated guide for young people. These rights are for all children and young people under the age of 18, and if you are under 21 and have ever been ‘looked after’ or in care.